Fabiola's♥ Pet Care's Policy & Imporatant forms
Fabiola's ♥ Pet Care's Policy Agreement
HOURS OF OPERATION:
Office hours are from 7:00 AM – 10:00 PM, Monday - Sunday
Service hours are from 7:00 AM – 10:00 PM, Monday - Sunday
Daily dog walking are from 7:00 AM - 10:00 PM, Monday - Sunday
Pet sitting 7:00 AM - 10:00 PM, Monday - Sunday
Overnight/ house sitting 8:00 PM- 8:00 AM, Monday - Sunday
As long as the roads and weather permit, we will service your pet as requested. If driving conditions are hazardous, we will make every effort to notify you and work on a contingency plan together with you. The safety and well-being of your pet and our staff is very important to us, so we will take the time and effort to make things happen.
Please note that walks being done on a day that the weather is bad will be shorten to a 15 minute visit you may choose for walker to spend TLC time inside with your pet to complete time difference if your walk is normally longer then 15 minutes.
We accept payments by check, Venmo (please search Fabiolaspetcare make sure you see our logo on Venmo before sending transfer) and exceptionally in cash with prior agreement with Fabiola Saavedra only. Payment is due on the first day or last day of service for pet sitting and overnight care. Dog walking service is billed weekly, Bi weekly, or Monthly Per your contract agreement. Checks are made payable to Fabiola Saavedra. There is a $35 fee for returned checks. Late Fee will apply $25 ( If payment is not paid in full after 15 days of being billed)
Our rates are competitive with other bonded and insured businesses in the area. Due to the high demand for service, we ask for Federal Holiday surcharges. Rates are subject to change without prior notice. For the most up-to-date overview of services and rates, please check our website at www.fabiolaspetcare.com
There is no charge for cancellations please give us 24 hours notice for dog walks and petting. Due to high demand of service, cancellations must be received 7 days in advance, for overnight.
HEALTH & HYGIENE:
Although we are not veterinary technicians, we consider it our responsibility to observe your pet’s health and alert you in our service log if we notice anything unusual about the appearance, behavior or the stool of your pet that might suggest an illness. We are responsible and prepared. We always carry a first-aid kit. We also ask all our customers to provide us with emergency and veterinary details, so we know what to do if something happens that cannot wait.
Fabiola’s Pet Care staff considers it their duty to be hygienic and eliminate germ spreading by washing or sanitizing hands after each pet visit. We always carry a hand sanitizer with us in our car. Antibacterial soaps and hand sanitizers are designed to offer the extra protection of killing germs. We follow the guidelines of the Centers for Disease Control and Prevention and of the Soap & Detergent Association: http://www.cdc.gov/cleanhands/ and http://www.cleaninginstitute.org/
VACATION / ILLNESS:
Fabiola’s Pet Care will announce closing of its offices for vacations or other absences at least 2 weeks in advance and make a general announcement to all its current clients via email, and website. For monthly contracts and daily/weekly dog walking, we will consult with the client directly and propose the service of a back-up sitter/walker who works with Fabiola’s Pet Care as an independent contractor. For the convenience of our clients, the walker/sitter will be personally introduced to each owner/pet that requires service, by Fabiola’s Pet Care. In case of illness or emergency unavailability of your sitter/walker, you will be contacted as soon as possible. At that time, service can be canceled without fee, or upon availability back-up service can be arranged by Fabiola’s Pet Care.